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Advice from Curls

Not sure how to care for your naturally curly hair? Need professional input on how to manage your bi-racial beauty's hair? Ask Curls! Use this form to subscribe to CURLS news as well.

 

NOTE: "ASK CURLS" is for questions pertaining to caring for curly hair naturally. We are unable to answer cutting and styling questions (as doing so via email is next to impossible) recommend straightening processes, advise on heat appliances, or advise on other products; such questions will not be answered.

DISCLAIMER: all pictures submitted to curls.biz for hair care advice will not be sold to any 3rd party source. however, such pictures become the property of curls.biz and may be used for marketing where appropriate.

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CURLS Line

866-999-CURL (2875)

For Telephone Orders, call us Monday - Friday 9:00am - 12 Noon PST.

Otherwise leave us a message and a CURLS Representative will return your call within 24-48 hours.

 

CURLS Address

CURLS

5250 HWY 78

Suite 750

Sachse, TX 75048

FAQs

  1. What is the difference between Curls and Curly Q's?

    Curls and Curly Q's products are based on the same hair care system needed for curly hair. Therefore, the product lines mirror themselves. Each line has the same product functions represented (e.g. each have a daily moisturizer, each have a curl lotion, etc.). However the formulation of Curly Q's was altered to reduce the volume of certain ingredients that may be sensitive to sensitive, young scalps.
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  3. How long does shipping take?

    Fed Ex Ground is approximately (not guaranteed) 5-7 business days (this can be longer during the holiday season), Fed Ex 3rd day is guaranteed 3 days after shipping. Fed Ex 2nd day Air is guaranteed 2 days after shipping. Fed Ex Next Day Air is guaranteed the next day after shipping. USPS Priority Mail takes approximately 2-4 business days. This is not a guarantee but is usually the case. NOTE: All orders are shipped out within 1-2 days...this is the processing time of all orders received.
  4. I processed my order, can i make a change and/or cancel it?

Once an order is submitted, it immediately gets transferred to our Warehoue to get picked, packed and shipped. Therefore, once an order is submitted, it cannot be altered. NOTE: If an order is sent to a customer, and refused, the order (minus shipping fees + a 20% stocking fee) will be deducted from the total amount refunded.

We at CURLS provide utmost attention to the needs and demands of our customers. Wash and go hair simply isn't an option. Regular usage of quality Curly Product range is an absolute necessity. At Curls, we want to fulfill all your needs and answer to all your queries. Our experts instruct you on the proper hair care line and hair care products you need. Click here to buy your own curly hair care product as suggested from our extensive online store.